A Local Healthcare Leader
As a St. Louis–based company, we take tremendous pride in serving our friends and neighbors each and every day. Our unique approach to Medicare insurance has helped us become the largest Medicare plan in the area and achieve national recognition as a leader in improving the cost and quality of care for people with Medicare. Most importantly, it has earned us the trust of over 55,000 people in our community and the distinct privilege of helping them live happier and healthier lives.
A Proven Commitment to Quality
|Each year, CMS, the government agency that oversees Medicare, rates how well Medicare Advantage plans perform in many different categories. Ratings are based on surveys of current health plan members, information collected from doctors, information submitted by health plans and results from monitoring activities.
Once the results are tabulated, CMS issues a rating of each Medicare plan based on a scale on 1 to 5 stars (5 Stars being the best). This rating system is very helpful because it gives people with Medicare an unbiased view of they quality of each Medicare plan.
In 2016, Essence Healthcare was awarded a perfect 5 out of 5 Star rating, making it the only plan in Missouri and Illinois to receive 5 Stars from Medicare. This rating reflects our daily commitment to delivering the best possible healthcare experience to our valued members.
Service the Way it Should Be
|Many people join Essence for the great benefits, but stay with Essence year after year because of our great customer service. You may never need to call us, but if you ever do, you will immediately notice a difference. If you ever have an issue or question, your call will be promptly answered by one of our local and friendly plan representatives. With Essence, there are no complicated phone trees to navigate, endless buttons to push, or constant transferring around to get an answer.|
Supporting You and Your Doctors
|At Essence, we work cooperatively and closely with your doctors and give them tools, information and support that affords them more time to work with you, help you stay healthy and coordinate your care if you are ever sick or injured. How we work with your doctors is unique to Essence, and is one of the many reasons our members stay with us year after year. It isn’t the typical approach for many health insurance companies, but we think it should be.|